Effective Date: 16/11/2023
At Quirkey, we are committed to ensuring the satisfaction and safety of our customers throughout their shopping experience. Our Buyer Protection Policy is designed to foster trust and confidence by providing clear guidelines on refunds and exchanges.
1. Product Not Delivered
In the rare event that a product is not delivered, we guarantee a full refund of the purchase price, including any shipping fees. If you have not received your product within a reasonable time frame beyond the estimated delivery date, please contact us immediately so we can investigate the matter. We will require you to provide order details and may need additional information to proceed with the refund.
2. Returns and Exchanges Within 7 Days
If for any reason you are not completely satisfied with your purchase, we offer the option for a refund or exchange within 7 days of receiving your order. Please review our Refund and Returns Policy for detailed information on eligibility and the process for initiating a return or exchange.
Conditions for Refunds and Exchanges:
- The product must be in its original condition, unused, and in its original packaging.
- You must provide proof of purchase.
- Returns must be initiated within 7 days of delivery.
Shipping Costs:
- The buyer is responsible for the shipping costs associated with returning the product.
- Delivery fees are not refundable if the product has been dispatched.
Refunds:
Upon receiving the returned item and verifying its condition, we will process your refund or exchange as requested. Refunds will be issued to the original method of payment. Please allow a standard processing time for the refund to be reflected in your account.
Contact Us:
For any questions or to initiate a return or exchange, please contact us through:
- Email: info@quirkey.co.za
Limitations:
This Buyer Protection Policy does not cover products that are lost, stolen, or damaged after delivery. Additionally, certain categories of products may be exempt from returns due to hygiene and health safety reasons. Please refer to our Refund and Returns Policy for more details.
Policy Changes:
Quirkey reserves the right to update or modify this Buyer Protection Policy at any time. Changes will take effect immediately upon their posting on our website. We encourage you to review this policy periodically to stay informed about how we are protecting your purchases.
We are dedicated to ensuring a safe and enjoyable shopping experience on Quirkey.co.za. Thank you for choosing us for your shopping needs.